Return policy
This Return Policy applies to all purchases made on katana-empire.com.
We encourage you to read it carefully before placing an order.
1) 14-day return window
We accept returns within 14 days of the delivery date, for both defective and non-defective items. Returns are accepted for new, unused items only.
2) Exchanges
We accept exchanges within the same 14-day window. Contact our support team and we will arrange the exchange for another item of your choice.
3) Personalized swords
Swords built to your own specifications (custom configurator, engraving) are made uniquely for you and cannot be returned for change of mind. They remain fully covered if they arrive damaged, defective, or materially different from their description.
4) Return conditions
Non-defective items must be unused, unmodified, and complete with their original packaging. These conditions do not prevent a claim for a defect discovered during reasonable inspection or use.
5) How to return an item
Returns are made by mail. Contact our support team first to receive your return authorization and the return address. Unauthorized returns may be refused.
Return shipping costs are the responsibility of the customer, unless the item is confirmed defective. We do not provide a prepaid return label. We recommend a tracked shipping service, as we cannot be responsible for lost return parcels.
6) Refunds
Refunds are issued to the original payment method within 5 days of receiving the returned item. We charge no restocking fee. Your payment provider may need additional time to display the credit.
7) Damaged or defective items
If an item arrives damaged, defective, or materially different from its description, contact us within 14 days of delivery with photographs and a description of the issue. After verification, we will offer a replacement, repair, or refund. This does not shorten any mandatory warranty or claim period.
8) Refused deliveries
If a parcel is refused or not collected, contact us so we can review the circumstances. This does not exclude remedies for non-delivery or seller error.
9) Non-returnable situations
Refunds cannot be granted if the item is seized, destroyed, or refused by customs or authorities due to local regulations,
incorrect address information provided by the customer, or failure to complete carrier procedures.
For any return request, please contact our support team first: